Patient Information
New & Returning Patients
At West River Dental we value your time. Most of our patients welcome digital communications that do not require anything more than a quick press of a button to respond. We use a system that ensures our text and emails are safe and secure. It’s a great way to quickly keep in touch.
Of course, how we interact is up to you. Choose to receive your appointment reminders via text, email, or both. Opt out of digital communications. Our office will call you and send a reminder card in the mail.
If you have questions, would like to schedule an appointment, or need assistance, you may call our front desk team Monday through Thursday from 8:00 am – 5:00 pm. We are also open most Fridays, however hours will vary.
You can also reach our helpful front desk staff be email at smiles@westriverdental.com
For after hour dental emergencies, please call 218-846-1900. Doctor contact information is relayed in the outgoing message. They will return your call as soon as possible.
Scheduling
You will find that our office respects and values your time and we make every effort to remain on schedule. We kindly ask that if you need to reschedule an appointment that you provide us with 24 hour notice. We must request that only the patient go into the treatment room. If the patient is a minor, one parent may accompany if needed.
Occasionally emergencies arise that require our immediate attention. We apologize for the inconvenience to our scheduled patients and will make every effort to accommodate preferred times while rescheduling. Thank you for your consideration.
Appointment
The first step towards a beautiful, healthy smile is to schedule an appointment. Please contact our office by phone or complete an online appointment request.
Patient Forms
If you are a new patient to our office, please visit our patient forms page to download our new patient bundle with forms that will need to be filled out when you arrive at our office. Printing them, filling them out and bringing them with you will allow us to attend to your medical needs more quickly than completing them on your arrival. Thank you and please contact our office if you have any questions at all.
Payment Options
Financing and Billing
We accept many insurance plans and as a courtesy, we file claims on your behalf. We collect only your co-payment and/or deductible at the time of service.
We accept many forms of payment, including cash, check and all major credit cards. Additionally, we have a financing option such as CareCredit and Cherry Financing. You may apply on-line at CareCredit.com or stop into our office to pick up an application.
West River Dental is also pleased to offer a monthly Membership Savings plan as a financing option. This affordable option operates as a wellness plan, paid monthly, to ensure preventative care and emergency situations will be handled without unnecessary burden on finances. For full details, please review our Membership Club Program.
You are responsible for paying all charges not covered by your insurance company including all fees considered above your insurance company’s usual and customary fee schedule. Most insurance benefits are a contract between you and your employer. We are not a party to that contract. The amounts of coverage you will receive will depend on the quality of the plan your employer or yourself purchased. You must provide the office with a dental insurance card and other necessary information. If proper information is not available at your appointment, you will be responsible for payment of all fees on the date of service. We will not be responsible or accountable for calling your insurance provider to find out what you individual plan covers. It is your responsibility to know what your insurance plan covers before you come into our office for your appointment. If you would like us to send in a prior-authorization to your insurance to get an estimate of your coverage for a particular procedure, we would be happy to do that and we highly recommend it.
Our office is AMALGAM FREE. Because of this, if your insurance only covers amalgam fillings, you will be responsible for the price difference between amalgam and composite fillings.
Patient Billing
We deliver the finest care at the most reasonable cost to our patients, therefore we require payment at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us immediately. Many times, a simple telephone call will clear any misunderstandings. Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage. It is your responsibility to pay any remaining balance after insurance has paid their portion. Arrangements for a monthly Payment plan can be made, but this must be done prior to the actual procedure. The parent/guardian who brings a child in for an appointment is responsible for the payment of the treatment. We will not send separate statements to multiple responsible parties.
Dental Insurance
Please contact our office for insurance details. We look forward to hearing from you.
Educational Dental Videos
Because we are committed to improving the oral healthcare knowledge of our patients, we are providing the following selection of dental videos which we hope you will find interesting and informative. We have grouped the videos into various categories to provide quick access to the topics of greatest interest to you.
Click Here to watch our series of educational dental videos!